Call
Technicians are available 24 hours a day, 7 days a week.
Technical support
Technicians on the phone at two in the morning
Technical support is available 24 hours a day, 7 days a week. It covers both hardware and software, and it is included with every hardware service plan and with every printer purchase.
There is no additional enrollment. If you bought a printer from us, or you hold a service plan, the coverage is already yours and the call starts wherever the problem is.
Four kinds of help, all beginning on the same telephone number
Service plans
Cover repair or replacement.
Technical support
24 hours a day, 7 days a week.
Installation
Three steps, ending in certification.
Consultation
Evaluation of what you already run.
A technician is dispatched only when the telephone fails
You call, we diagnose, and it is either fixed on the call or a device ships and a visit is scheduled. Technical support answers around the clock on (800) 937-4224.
Toner and consumables are not covered by a service plan.
Where to send it
One phone number, two mailboxes
Hardware and software are handled by different technicians, so an email addressed to the right side of the operation reaches someone who can answer it without a handoff.
Hardware inquiries
hardwaresupport@
Print quality, paper path, device errors, and anything else the machine is doing.
Software inquiries
softwaresupport@
Check printing, returns processing, decisioning, and print management software.
Our office hours are Monday through Friday, 8:00am to 5:00pm ET. Technician availability is around the clock and is not limited to those hours.
Who is covered
Two ways you already have this
Technical support is included with every hardware service plan. It is also included with every printer purchase, whether or not a service plan is attached to that printer. Either route gets you the same technicians and the same hours.
What the two routes do not share is what happens after the call. A service plan is what authorizes a replacement device to ship or a technician to be dispatched when phone support cannot resolve the issue. Without a plan, the call still happens, but the hardware remedy behind it does not.
One relationship for the printer, the software, and the toner
The same technicians support all three, which is why a MICR quality call does not turn into three vendors pointing at each other. Typical MICR toner in this industry rejects at 2% to 4%. Our ProMark™ MICR toner is independently tested at a 0.1% reject rate or lower on an IBM 3890 high-speed reader/sorter, and when a reject rate climbs anyway, the cause is something we can see from here.
A remote diagnostic session. The technician reads the device before deciding whether anything needs to ship.
Get in touch
Reach a technician
Tell us your monthly volume and what you are running now. That is enough for a real answer rather than a brochure.
- (800) 937-4224
- info@rosettatechnologies.com
- Monday through Friday, 8:00am to 5:00pm ET