Resources

Sending used supplies and equipment back

We run a recycling program in cooperation with Ricoh for end-of-life equipment and supplies. Shipping is pre-paid, and in most cases the label you need is already in the carton the replacement arrived in.

Find the case below that matches what is in front of you. If none of them does, call the shipping department and we will tell you what to do with it.

Arrange a return Package limits
A hand placing a used toner cartridge into a pre-labeled return carton on a bench, with the shipping label ready beside it

Which return path applies to what you are holding

  1. A cartridge with a label

    Remove the label from the box, put the used cartridge in, and tape it on.

  2. A cartridge without one

    Print a pre-paid label from the Ricoh USA recycling page.

  3. Toner bottles

    Use the box the new product came in, and its return label.

Consolidating several into one box

Fewer parcels is the point, and one box has limits: 165 inches maximum length and girth, 108 inches maximum length, 25 pounds maximum weight.

Continental United States only. Shipping questions: (800) 937-4224 extension 123.

How a return starts

Three cases, and what to do in each

The difference between them is only whether a pre-paid label came in the box, and which box the used item goes back into.

Cartridge with a label

The box came with a pre-paid shipping label

Most cartridges ship with the return label already in the carton.

  1. Remove the pre-paid shipping label from the box.
  2. Place the used cartridge in the box.
  3. Tape the pre-paid shipping label to the outside.
No label in the box

The item arrived without a label

Print one from the Ricoh USA recycling site, which hosts the program with us.

  1. Go to the Ricoh USA recycling site at Ricoh-usa.com/recycling.
  2. Find the link to print a pre-paid label, about two thirds down the page on the right-hand side.
  3. Print the label, box the used item, and tape the label to the outside.
Pro-series toner bottles

Pro-series and other MICR toner bottles

Bottles go back in the carton the replacement product came out of.

  1. Remove the return label from the box the new product came in.
  2. Place the used bottles in that box.
  3. Tape the label to the outside.

The label to print sits about two thirds of the way down the Ricoh recycling page, on the right-hand side: www.Ricoh-usa.com/recycling.

One box instead of five

Consolidate what you are returning

Multiple items can go into one larger box. Fewer packages means less shipping, which is the point of the program, so combine what you have been holding rather than sending each cartridge on its own as it comes out of a machine.

One consolidated package still has to stay inside the carrier limits. All three apply at the same time.

MeasureLimit
Combined length and girth165 inches maximum
Length108 inches maximum
Weight25 lbs maximum

The program covers the continental United States. Outside it, call us before shipping and we will arrange the return.

Get in touch

Questions about returning supplies

Tell us your monthly volume and what you are running now. That is enough for a real answer rather than a brochure.

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