Our customers run these printers for mission-critical work, which means a machine that stops is a payment run, a claims file, or a returns deadline that stops with it. Support has to answer quickly and it has to answer specifically.
Our hardware and software technicians handle the routine maintenance question and the complex hardware or software issue through the same phone number. Whether the answer is a setting, a shipped replacement device, or a technician on site depends on the plan attached to the equipment.
Cover repair or replacement.
24 hours a day, 7 days a week.
Three steps, ending in certification.
Evaluation of what you already run.
You call, we diagnose, and it is either fixed on the call or a device ships and a visit is scheduled. Technical support answers around the clock on (800) 937-4224.
Toner and consumables are not covered by a service plan.
Coverage for the repair or replacement of our printers and equipment, in three plans that differ by how quickly a device is exchanged or a technician is dispatched.
Trained hardware and software technicians on the phone, for anything from a routine maintenance question to a complex hardware or software issue.
A three-step installation and MICR certification process carried out by trained technicians, from the pre-installation survey through certified output and operator training.
An evaluation of the environment your MICR and IRD printing runs in: the documents you produce, the paper you buy, and the process you are considering changing.
Technicians are available 24 hours a day, 7 days a week. That coverage is included with all service plans and with every printer purchase, so there is no separate enrollment and nothing to activate before the first call.
Phone support is also the first step of every service plan. A device exchange or a technician dispatch happens only when the problem cannot be resolved on the phone, which is why the plans describe what happens after that call rather than instead of it.
Our office hours are Monday through Friday, 8:00am to 5:00pm ET. Technician availability is separate from office hours.
Continuous maintenance under an approved service plan is one of the five conditions of the MICR Performance Guarantee. The reason is mechanical: the fuser bonds toner to the sheet, bonding quality is signal strength, and wear in the paper path arrives later as a reject rate.
A service plan must be added at the time of purchase.
Tell us your monthly volume and what you are running now. That is enough for a real answer rather than a brochure.
