Contact us

Service and support

You came from the ip-c8500m page. Mention it when you get in touch and the conversation starts a step further along.

A small reception area with a plain desk, a single plant, and a corridor leading away, shot from the entrance with nobody in frame
How to reach us

Three ways in

  • Call, the fastest route

    (800) 937-4224

    Monday through Friday, 8:00am to 5:00pm ET.

  • Email, for everything else

    info@rosettatechnologies.com

    The subject line arrives filled in with Service and support.

  • Visit
    5912 Breckenridge Pkwy Suite B
    Tampa, FL 33610

    Manufacturing, engineering and support are all at this address.

We use this to reply to you. Nothing else. See privacy.

A small operations room seen through an open glass door, with two people at desks wearing headsets, monitors showing dashboards, and a whiteboard on the far wall

The support desk in Tampa, in the same building as manufacturing and engineering.

Before you get in touch

Four things that make this a short conversation

  1. Monthly volume, at your peak rather than your average. This is the number that decides the hardware, and averaging hides the month that breaks a machine.
  2. Your current reject rate, if you know it. Most operations do not, because it arrives as a bank fee rather than a report. Ask the bank for the exception count.
  3. Whether you print in color. Color production machines carry lower monthly volumes than monochrome ones, so this changes the shortlist immediately.
  4. Whether you also handle returned items. That is a separate product and a separate conversation, and it is easier to have both at once.