Customer Care Program

Rosetta Technologies Customer Care Program provides a special level of service for our customers. We strive to provide our customers with the highest quality products and services suited to meet their needs. We understand that you use these products for mission-critical applications and that fast, responsive support is essential.

By participating in our Customer Care Program, you will benefit from:

• Notification of special promotions
• Advance notice of maintenance renewals
• Software release updates
• Information on new products and enhancements and special supplies contracts.

In addition to our Customer Care Program we offer many services to our customers including:

Hardware Maintenance Contracts

Rosetta Technologies offers a variety of service options to fit our customers’ individual needs. Phone and on-site support plans vary by model.
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Software Maintenance Contracts

Annual plans provide unlimited phone and email support for two named end-users, Monday through Friday, 8am-8pm EST. Product updates and upgrades can also be obtained at no additional cost to those who have a current maintenance contract.

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MICR Expertise and Consulting

Rosetta Technologies toner chemists, scientists and engineers are equipped to consult on all of your MICR-related issues and questions.
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Professional Services

Rosetta Technologies Professional Services Group offers a wide range of services including pre-sales consultation, project management, solution implementation, application development, software training, and post technical support.