Rosetta Technologies Customer Care Program provides a special level of service for our customers. We strive to provide our customers with the highest quality products and services suited to meet their needs.
Rosetta Technologies is a pioneer in the field of MICR printing. Our state-of-the-art engineering lab contains the testing instruments needed to ensure that we're providing our customers with high-performance MICR solutions. Every component is tested and validated by our engineers including, MICR printers, MICR toner, check and IRD printing software, post processing equipment, supplies and consumables.
Before a new printer is added to the Rosetta product line an exhaustive evaluation of the characteristics of the print-engine, print controller and raster image processor (RIP) is completed.
The development of a MICR printer is a lengthy and iterative process requiring detailed knowledge and experience in mono and dual-component electrophotography, chemistry, statistics, electrical and software engineering and manufacturing.
Rosetta Technologies' team of engineers and chemists have a combined average of more than 25 years of MICR technology experience. They have developed an exclusive process for each model of printer that is chosen to be "MICRized". The following steps outline the intricate process in MICR printer engineering.
Once the MICR toner and printer have been fully tested and verified they are released for general availability. This comprehensive process ensures that Rosetta Technologies' products conform to the industry's most stringent standards and guarantees the highest in MICR quality for our customers. Rosetta stands behind this quality by offering the MICR Performance Guarantee.
Rosetta Technologies Corporation is committed to providing our customers the highest quality MICR products and services. This value statement is further extended through Rosetta Technologies Corporation’s MICR Performance Guarantee.
The Rosetta Technologies MICR Performance Guarantee applies to Rosetta Technologies’-branded, MICR-enhanced Ricoh printers purchased in the United States and Canada. The printer must have been acquired from Rosetta Technologies Corporation or an authorized Rosetta Technologies’ reseller, operated following Rosetta-approved procedures, using Rosetta-approved supplies and MICR fonts, and continuously maintained by a Rosetta Technologies’ service plan or a Rosetta Technologies’ approved service provider.
Should you experience bank-reported MICR quality or reject problems, Rosetta Technologies Corporation will work with your bank to investigate and resolve them. If we are unable to resolve the issues, Rosetta Technologies will reimburse you for fees you may be charged by your bank for rejected checks over their acceptable rate. It must be verified by Rosetta Technologies that Rosetta Technologies’ MICR materials or printer-related modifications caused the problem that resulted in the fees. This applies only to fees imposed after you have notified Rosetta Technologies Corporation of the problem.
This guarantee does not apply to any damage or loss due to no fault of Rosetta Technologies Corporation, or for losses other than check rejection fees charged by your bank.
Rosetta Technologies is a member of the American National Standards Institute (ANSI) and other industry groups that regulate MICR specifications. Our participation with these groups allows Rosetta to remain on the forefront of MICR technology standards.
To ensure that Rosetta Technologies printing solutions meet and exceed all industry standards the company is actively engaged with the American National Standards Institute (ANSI) and various other governing committees dedicated to establishing industry standards and practices. These include:
MICR Printing Specifications (US)
X9 Electronic Cash Letter Specifications
Canadian CRD/RRD Specifications
This assures our customers that Rosetta's MICR printing solutions and IRD printing solutions are product documents that are universally accepted throughout the US banking industry. By providing turnkey solutions the company is able to insure both forward and backward compatibility as standards evolve.