Rosetta Technologies Customer Care Program provides a special level of service for our customers. We strive to provide our customers with the highest quality products and services suited to meet their needs.
How to Return Your Used Rosetta Technologies’ Consumer Replaceable Items
Rosetta Technologies, in cooperation with Ricoh Americas, encourages recycling of all end-of-life equipment and supplies. Our mutual Toner Cartridge/Container/Maintenance Kit Return Program makes it easy by simply re-using the replacement cartridge box as a return package.
Based upon the type of product(s) you possess, there are two different preparation methods used for returning consumable items:
Waste Toner Container
Please note: Waste toner containers are not part of the prepaid return program. Waste toner containers can be returned under a shared responsibility program in which the customer is responsible to pay for the shipping costs to return the items to Ricoh Americas recycler and Ricoh Americas will absorb the cost to recycle the material returned. Please send the waste toner container to:
Ricoh, Recycling Center
9565 Plaza Circle
El Paso, TX 79927
Note: If the consumer is not a UPS customer, and calls for a UPS pick up for this specific item, you may be charged for the service..
Instructions: How to Prepare Materials for Shipment
To help further reduce the overall energy use and CO2 impact associated with the return transportation process, whenever possible, use the instructions below to consolidate shipments.
Please tape multiple used toner cartridges (in their cartons) together (quantities may vary).
Note: See size guidelines below.
Or, place multiple cartridges in a larger carton (tape all seams to prevent leakage).
Note: The dimensions of the return package should not exceed maximum parcel limitations:
Packages can be up to 165 inches (419 cm) in length and girth combined.
Girth = (2x Width + 2x Height)
Packages can be up to 108 inches (270 cm) in length.
Weight should not exceed 25 lbs.
Note: Other return instructions in this box may be outdated information.
Next, tape the pre-paid shipping label to the package made above. Drop the package off at a UPS shipping location or include it with your next pick-up or drop-off at your facility.