(800) 937-4224

5912 Breckenridge Pkwy Suite B Tampa, FL 33610

At Rosetta Technologies It’s all About Customer Care

Rosetta Technologies Customer Care Program provides a special level of service for our customers. We strive to provide our customers with the highest quality products and services suited to meet their needs.

Recycling:

Rosetta Technologies/Ricoh Toner Cartridge, Maintenance Kit, Empty Toner Bottle Recycling Program


How to Return Your Used Rosetta Technologies’ Consumer Replaceable Items

Rosetta Technologies, in cooperation with Ricoh Americas, encourages recycling of all end-of-life equipment and supplies. Our mutual Toner Cartridge/Container/Maintenance Kit Return Program makes it easy by simply re-using the replacement cartridge box as a return package.

Based upon the type of product(s) you possess, there are two different preparation methods used for returning consumable items:

  • For those Rosetta MICR toner cartridges that have UPS or FedEx shipping labels inside, remove the label from the box. Place the used cartridge in the box and tape the pre-paid shipping label to the outside of the package. Please utilize the return instructions on the form.
  • For those cartridges, maintenance kits and waste toner containers that DO NOT have UPS or FedEx labels inside the box, go to the Ricoh USA website: www.Ricoh-usa.com/recycling. About 2/3rds down the page and on the right-hand side, will be a link to print out a pre-paid label to return the items for recycling. Once printed, tape the pre-paid label to the outside of the package. Please utilize the return instructions on the form.
  • For empty Pro-Series, Promark 8100, and SP8200/8300/8400 MICR toner bottles, remove the return label from the box the new product came in, place the used bottles in the box and tape the pre-paid shipping label to the outside of the package. Please utilize the return instructions on the form. If you do not have a pre-paid shipping label, or If you wish to collect more bottles to ship at a later time, when you are ready to ship, contact our shipping department at 800-937-4224 x 123 and request a return label.


For multiple cartridges using the original packaging or a large box that you supply:

By returning multiple cartridges at one time, you'll reduce the CO2 impact of shipping individual cartridges. Please remove toner cartridges out of individual boxes and consolidate the cartridges into a larger cardboard box. Tape the prepaid label to the package, and be sure to tape all seams to prevent leakage. Drop the package off at a UPS shipping location or include it with your next pickup or drop-off at your facility. If you call UPS to pick up this specific item, you’re responsible for the pickup cost. The return package’s dimensions should be:

  • No larger than 165 inches (419 cm) in combined length and girth (2x width + 2x height).
  • No longer than 108 inches (270 cm)
  • No more than 25 lbs. in weight.

When filling out the form to print the prepaid label to return the consumables, you need an EDP code.

EDP codes are product designations used to identify a specific consumable item for Ricoh, Savin and Lanier products. You can find the code on the label of the original carton box; in some instances, it can be found on the cartridge or container itself. If the box is unavailable or the cartridge/container is unmarked, please contact your supplier to obtain this information. Please note: You need only one EDP code per return, even if you are returning multiple cartridges in one box.



Rosetta Technologies is a revolutionary team of customers, employees, vendors, and partners creating and delivering innovative print technology and solutions to the market. Our mission is to translate this technology into MICR print solutions that transform your business and relationships with your customers.


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Rosetta Technologies

5912 Breckenridge Pkwy Suite B

Tampa, FL 33610


Monday to Friday: 8am to 5pm ET

Saturday and Sunday: Closed


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