(800) 937-4224

5912 Breckenridge Pkwy Suite B Tampa, FL 33610

At Rosetta Technologies It’s all About Customer Care

Rosetta Technologies Customer Care Program provides a special level of service for our customers. We strive to provide our customers with the highest quality products and services suited to meet their needs.

Recycling:

Rosetta Technologies/Ricoh Toner Cartridge/Container Recycling Program


How to Return Your Used Rosetta Technologies’ Consumer Replaceable Items

Rosetta Technologies, in cooperation with Ricoh Americas, encourages recycling of all end-of-life equipment and supplies. Our mutual Toner Cartridge/Container/Maintenance Kit Return Program makes it easy by simply re-using the replacement cartridge box as a return package.

Based upon the type of product(s) you possess, there are two different preparation methods used for returning consumable items:

  • For those Rosetta MICR toner cartridges that have UPS or FedEx shipping labels inside, remove the label from the box. Place the used cartridge in the box and tape the pre-paid shipping label to the outside of the package. Please utilize the return instructions on the form.
  • For those cartridges and maintenance kits that DO NOT have UPS or FedEX shipping labels inside the box, go to the Ricoh USA website: www.ricoh-usa.com go to the bottom of the home page and under the heading of Ricoh USA click on the toner cartridge recycling link. Follow the instructions and print out a pre-paid shipping label for return of the item. Once printed, tape the pre-paid shipping label to the outside of the package. Please utilize the return instructions on the form.
  • For empty Pro-Series and SP8200/8300 toner bottles, remove the return label from the box the new product came in, place the used bottles in the box and tape the pre-paid shipping label to the outside of the package. Please utilize the return instructions on the form. If you wish to collect more bottles to ship at a later time, when you are ready to ship, contact our shipping department at 800-937-4224 x 123 and request a return label.


Waste Toner Container

Please note: Waste toner containers are not part of the prepaid return program. Waste toner containers can be returned under a shared responsibility program in which the customer is responsible to pay for the shipping costs to return the items to Ricoh Americas recycler and Ricoh Americas will absorb the cost to recycle the material returned. Please send the waste toner container to:

Ricoh, Recycling Center
9565 Plaza Circle
El Paso, TX 79927

Note: If the consumer is not a UPS customer, and calls for a UPS pick up for this specific item, you may be charged for the service..



Instructions: How to Prepare Materials for Shipment

To help further reduce the overall energy use and CO2 impact associated with the return transportation process, whenever possible, use the instructions below to consolidate shipments.


Please tape multiple used toner cartridges (in their cartons) together (quantities may vary).
Note: See size guidelines below.

Or, place multiple cartridges in a larger carton (tape all seams to prevent leakage).



Note: The dimensions of the return package should not exceed maximum parcel limitations:
Packages can be up to 165 inches (419 cm) in length and girth combined.
Girth = (2x Width + 2x Height)
Packages can be up to 108 inches (270 cm) in length.
Weight should not exceed 25 lbs.

Note: Other return instructions in this box may be outdated information.
Next, tape the pre-paid shipping label to the package made above. Drop the package off at a UPS shipping location or include it with your next pick-up or drop-off at your facility.



Rosetta Technologies is a revolutionary team of customers, employees, vendors, and partners creating and delivering innovative print technology and solutions to the market. Our mission is to translate this technology into MICR print solutions that transform your business and relationships with your customers.


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(800) 937-4224

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Rosetta Technologies

5912 Breckenridge Pkwy Suite B

Tampa, FL 33610


Monday to Friday: 8am to 5pm ET

Saturday and Sunday: Closed


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