5912 Breckenridge Pkwy Suite B Tampa, FL 33610
Rosetta Technologies Customer Care Program provides a special level of service for our customers. We strive to provide our customers with the highest quality products and services suited to meet their needs.
Rosetta Technologies Corporation is committed to providing our customers the highest quality MICR products and services. This value statement is further extended through Rosetta Technologies Corporation’s MICR Performance Guarantee.
The Rosetta Technologies MICR Performance Guarantee applies to Rosetta Technologies’-branded, MICR-enhanced Ricoh printers purchased in the United States and Canada. For the warranty and this MICR Performance Guarantee to be in force, the following conditions must be met: the printer must have been acquired from Rosetta Technologies Corporation, or an authorized Rosetta Technologies’ reseller; operated following Rosetta-approved procedures, using MICR toner, MICR developer, MICR cartridges, maintenance kits, or PCDU’s manufactured by Rosetta Technologies; using Rosetta MICR fonts, and continuously maintained by a Rosetta Technologies’ service plan or a Rosetta Technologies’ approved service provider.
Should you experience bank-reported MICR quality or reject problems, Rosetta Technologies Corporation will work with your bank to investigate and resolve them. If we are unable to resolve the issues, Rosetta Technologies will reimburse you for fees you may be charged by your bank for rejected checks over their acceptable rate. It must be verified by Rosetta Technologies that Rosetta Technologies’ MICR materials or printer-related modifications caused the problem that resulted in the fees. This applies only to fees imposed after you have notified Rosetta Technologies Corporation of the problem.
This guarantee does not apply to any damage or loss due to no fault of Rosetta Technologies Corporation such as mixing standard and MICR toner cartridges and Photoconductor Drum Units, or for losses other than check rejection fees charged by your bank. Nor does it apply to Rosetta MICR cartridges or PCDU’s used in printers that are not Rosetta Technologies branded.
To report bank reject problems, contact Rosetta Technologies at 1-800-937-4224, option 2, Hardware.